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Frequently Asked Questions
Everything you need to know about the Mentalize coaching journey and how we help you reclaim control of your mental wellbeing.
What exactly is Mentalize?
Mentalize is a coaching and behavioural change service designed to help people regain control when stress, anxiety, overwhelm, addiction, anger or other unwanted patterns start taking over. Rather than focusing solely on symptoms, we look at what is driving those reactions in the first place and help you develop more effective ways of responding.
Who do we help?
We work with people from all walks of life. Some are struggling with anxiety, stress, burnout or addiction. Others are dealing with trauma, relationship difficulties, anger, overthinking or simply feeling stuck in patterns they can't seem to break. If you've ever found yourself thinking, "Why do I keep ending up back here?" you're probably in the right place.
How do the sessions work?
All sessions are delivered online in a safe and confidential environment. We start by understanding what's been happening for you, what's getting in the way and what you'd like to change. From there, we work together to help you recognise unhelpful patterns, regain a sense of control and build practical strategies you can use in everyday life.
How is this different from traditional therapy?
Many approaches focus on helping you understand what has happened. That's important. Our focus is also on helping you recognise what's happening now, particularly in those moments when pressure rises and old reactions start taking over. The aim is to help you develop greater awareness, more choice and better access to the skills you already possess.
What are NLP, Time Line Therapy and the Jurisdiction Method?
These are some of the approaches used within Mentalize. NLP helps people understand how thoughts, emotions and behaviours become linked together. Time Line Therapy is designed to help people change the way they relate to experiences from the past. The Jurisdiction Method focuses on recognising what happens when pressure rises and helping people regain access to better choices before old patterns take over.
How many sessions will I need?
Every person is different. Some people experience meaningful changes quite quickly, while others benefit from longer-term support. During your initial consultation we'll discuss your situation and recommend the programme that best fits your needs and goals.
Will I have to talk about painful experiences?
Not necessarily. While understanding past experiences can sometimes be helpful, the focus is always on helping you move forward. We work at a pace that feels appropriate for you and there is never any pressure to discuss anything before you're ready.
Is everything confidential?
Yes. Your privacy is extremely important. Everything discussed during sessions is treated in confidence and handled in accordance with professional and data protection requirements.
How will I know if it's working?
Most people notice changes in everyday situations first. They may find themselves reacting differently, feeling calmer under pressure, making better decisions or handling situations that previously felt overwhelming. The goal isn't perfection. It's helping you gain more control, more choice and more confidence in situations that once felt difficult.
Programs & Products FAQ
Find detailed information about our structure, coaching methodologies, and supporting wellness products.
How are the one-to-one coaching sessions held?
All one-to-one sessions are conducted via secure, high-definition video calls. This allows us to work together from the comfort and privacy of your own environment, ensuring you feel safe and relaxed as we work through your mental patterns.
What is the Thought Pattern Logbook?
The Thought Pattern Logbook is a guided reflective tool designed to help you track your internal dialogue and emotional triggers between sessions. By recording these patterns, you gain awareness of your automatic responses, providing valuable data for us to address during our one-to-one coaching.
What is Moringa Powder and how does it support me?
Moringa Powder is a nutrient-dense superfood used to support overall wellbeing and cognitive function. It is rich in antioxidants and vitamins that help reduce inflammation and oxidative stress, providing a natural boost to mental clarity and energy levels, which complements the work we do in coaching sessions.
How do the products fit with the coaching programs?
The Thought Pattern Logbook and Moringa Powder are designed to support your work outside of the sessions. The Logbook deepens self-awareness, while Moringa supports the physiological foundation of mental clarity. Together, they create a holistic ecosystem that accelerates your progress in the coaching program.
Safety and usage guidance for Moringa Powder
We recommend starting with a small dose of Moringa (1/4 to 1/2 teaspoon daily) and gradually increasing. Consult with a healthcare professional before use if you are pregnant, nursing, or taking medications. While Moringa is generally safe, ensuring it aligns with your specific health needs is our priority.
Booking & Technical FAQ
Practical information about session logistics, technical requirements, and payment details.
How do I book a coaching session?
Booking is simple: click 'Book Session' in the header, choose your preferred time from the calendar, and follow the checkout process. Once confirmed, you will receive an email with your session details and access link.
How can I reschedule or cancel my appointment?
You can manage your bookings through the confirmation email link. Cancellations or rescheduling requests must be made at least 24 hours in advance to avoid a session fee, allowing us to offer the slot to others.
How do time zones work for international clients?
All sessions are based on Europe/London time. The booking system automatically detects your local time zone when you select a slot, ensuring there is no confusion. Please double-check your confirmation email for the final time.
What payment methods and currency do you use?
We accept all major credit/debit cards and processed payments via a secure gateway. All prices are listed and charged in GBP (£). International card providers will handle the currency conversion at their standard rates.
How should I prepare for my video call?
Ensure you have a laptop or tablet with a webcam, a stable internet connection, and headphones for better audio quality. Most importantly, find a quiet, private space where you can speak openly without interruption.
What if I have connection or audio issues?
If technical issues arise, try refreshing your browser or logging out and back in. If the problem persists, we will contact you via email or phone to resume the session using an alternative method or reschedule if necessary.
How do I get technical support?
For any technical questions regarding your account, bookings, or video access, please contact our support team at support@mentalize.com. We aim to respond to all technical inquiries within 24 hours.